Risk & Fraud Prevention Policy
At Owldeluxe, we prioritize transaction security and fraud prevention to protect both our customers and payment partners.
Fraud Detection System
We actively monitor all transactions using Shopify’s built-in fraud analysis tools and additional risk filters.
High-risk orders are flagged for manual review before fulfillment.
Manual Order Review
Orders are reviewed based on multiple risk indicators, including:
• Payment method risk level
• IP address and geolocation mismatch
• Unusual order behavior or high-value purchases
• Repeated failed payment attempts
High-risk orders may be canceled or refunded before shipment.
Geographic Risk Control
We restrict transactions from high-risk regions and block suspicious IP addresses when necessary.
Chargeback Monitoring
We monitor dispute and chargeback metrics weekly.
Our internal target is to maintain a chargeback rate below 0.8%.
Customer Verification
For high-value orders, we may request additional verification such as identity confirmation or address validation before processing.
Refund-First Resolution
To prevent disputes, we prioritize resolving customer issues through refunds or replacements before they escalate into chargebacks.
Continuous Improvement
We continuously refine our fraud prevention processes and operational standards to ensure compliance with Shopify’s policies and industry best practices.