Refund & Return Policy
At Owldeluxe, customer satisfaction is our top priority.
If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return or refund within 30 days of receiving your order if:
• The item is defective, damaged, or incorrect
• The item does not match the description
• The item arrives with quality issues
To initiate a return, please contact our support team before sending the item back.
Refund Process
Once your request is approved, we will process your refund within 3–5 business days.
Refunds will be issued to the original payment method.
Non-Returnable Items
The following items are not eligible for return:
• Items that have been used or damaged by the customer
• Customized or personalized products
• Items returned without prior authorization
Order Issues & Resolution
If your order is delayed, lost, or damaged in transit, please contact us immediately.
We will offer a replacement or refund depending on the situation.
Chargeback Prevention
We encourage customers to contact our support team before filing a dispute with their bank or card issuer.
Our team is committed to resolving all issues promptly and fairly.
Contact Us
For any refund or return inquiries, please contact:
Email: cs@owldeluxe.com